Terms and Conditions - Flat Clearance Plumstead
Welcome to Flat Clearance Plumstead. Please read these Terms and Conditions carefully before using our services. By engaging with us, you agree to comply with and be bound by the following terms.
1. Service Agreement
Flat Clearance Plumstead offers comprehensive clearance services, including the removal of furniture, appliances, and household items from residential and commercial properties. Our services are tailored to meet the unique needs of each client, ensuring efficient and respectful handling of all items.
1.1 Scope of Services
- Residential Clearances
- Commercial Clearances
- Estate Clearances
- International Removals
2. Booking and Confirmation
To secure our services, clients must schedule an appointment through our booking system. Upon confirmation, clients will receive a detailed invoice outlining the services agreed upon and the associated costs.
2.1 Payment Terms
- Payments are due within 14 days of invoice receipt.
- Accepted payment methods include bank transfer, credit card, and online payments.
- Late payments may incur additional fees.
3. Client Responsibilities
Clients are expected to:
- Provide accurate information regarding the items to be cleared.
- Ensure that access to the property is available as scheduled.
- Obtain any necessary permissions or clearances required for the removal process.
4. Liability
While we take utmost care in handling your items, Flat Clearance Plumstead cannot be held responsible for any pre-existing damages or losses that occur during the clearance process beyond our control.
4.1 Insurance
- We offer optional insurance coverage for valuable items.
- Clients must declare any items requiring special handling or insurance prior to clearance.
5. Cancellations and Refunds
Clients may cancel services up to 48 hours before the scheduled appointment without incurring any charges. Cancellations made within 48 hours may be subject to a cancellation fee.
5.1 Refund Policy
- Refunds will be processed within 14 days of the cancellation.
- Only the amounts paid in advance will be refunded, excluding any non-refundable fees.
6. Privacy Policy
We are committed to protecting your privacy. All personal information provided to us will be used solely for the purpose of delivering our services and will not be shared with third parties without your consent.
6.1 Data Protection
- Personal data will be stored securely and processed in accordance with applicable data protection laws.
- Clients have the right to access, correct, or delete their personal information upon request.
7. Dispute Resolution
In the event of any disputes arising from our services, we encourage clients to contact us directly to seek a resolution. If a satisfactory agreement cannot be reached, the matter may be escalated to an independent mediator.
7.1 Governing Law
- These Terms and Conditions are governed by the laws of the United Kingdom.
- Any legal actions will be subject to the exclusive jurisdiction of the courts in Plumstead.
8. Amendments to Terms
Flat Clearance Plumstead reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the updated terms.
8.1 Notification of Changes
- Changes will be communicated via email or through our official communication channels.
- Clients are responsible for reviewing these terms periodically to stay informed of any updates.
9. Acceptance of Terms
By engaging Flat Clearance Plumstead's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Thank you for choosing Flat Clearance Plumstead. We look forward to assisting you with your clearance needs.